1) GENERAL INFORMATION
1.1 What is Public Invest eTrade?
Public Invest eTrade is an internet share trading system that allows investors to buy and sell shares via the Internet from the comfort of their home, office or anywhere.
1.2 Who am I trading with?
You are trading with Public Investment Bank Berhad (“PIVB”), a Participating Organisation of Bursa Malaysia Securities Berhad (“BMSB”). Your trading account is with PIVB and all your buy and sell trades will be channeled through us.
1.3 Which markets can I trade in?
Currently, you can only trade in shares which are listed on the BMSB.
1.4 Who can apply for Public Invest eTrade?
Eligible to all citizens who are 18 years and above.
1.5 Can a corporate client apply for Public Invest eTrade?
Yes.
1.6 How can I trade through internet with PIVB?
i) New Client
You have to log-in to our PIVB website – www.publicinvestbank.com to register as Trial Member and thereafter to open a Trading, Central Depository System (CDS) and Internet Trading Account with us by completing and signing the respective application forms which are to be witnessed by an authorised Dealer’s Representative.
ii) Existing Client
You have to log-in to our PIVB website – www.publicinvestbank.com to register as Register Member and thereafter to complete and sign the Application for Internet Trading form which is to be witnessed by your authorised dealer’s representative.
1.7 Can I access Public Invest eTrade from overseas?
Yes, you can access Public Invest eTrade via internet from anywhere around the world.
2) ACCOUNT OPENING
2.1 Am I required to open a CDS account to facilitate Public Invest eTrade trading?
Yes, upon approval of your application, we will open a CDS account under your name as the beneficial owner. You must sign on the CDS Application for Opening of Individual/Corporate Account Form.
2.2 Can I register with Public Invest eTrade if I already have an account with another stockbroking firm?
Yes, you can. However, for trading online via Public Invest eTrade, you have to open a Trading, CDS and Internet Account with PIVB.
2.3 Can I link my CDS account from another stockbroking firm to Public Invest eTrade?
No. You must open a CDS account with PIVB.
2.4 Can I transfer my shares out from my CDS account with PIVB to other CDS account?
Yes, you can transfer your shares into your own CDS account or to your immediate family members only. No third party transfer is allowed by Bursa Malaysia Depository Sdn. Bhd (“BMD”).
2.5 What are the Public Invest eTrade trading account opening procedures?
Step 1:
Log-in to our website - www.publicinvestbank.com
Step 2:
Click 'New User Registration' (Left Hand Corner).
Step 3:
Click 'Trial Member' or 'Public Investment Bank Berhad client' (Bottom) and to read the Terms and Conditions governing the internet trading.
Step 4:
After you have accepted the Terms and Conditions, please key-in all the compulsory particulars required into the Online Registration Form.
Step 5:
Upon completion, click 'Submit' and wait for an activation code which will be sent to your email address on the same day. Log-in to our Public Invest eTrade to view stock ‘Live Quotes’ and ‘News’ for a trial period of 14 days only.
Step 6:
If you wish to trade, kindly come over to our office to sign all the relevant documents (Item 1.6) which are to be witnessed by our authorised Dealer’s Representative at the following address:
Public Investment Bank Berhad
Level 11, Bangunan Public Bank,
No. 6 Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
Should you need assistance for the online registration, kindly contact us at 603-22683023 or 22683028 (see comment in last page) or send an email to: pivbhelpdesk@publicinvestbank.com.my.
2.6 How soon can I trade?
Your application will be processed within two (2) market days provided that the documents submitted are complete. You will receive an email notification to trade in our Public Invest eTrade.
2.7 Do I need to furnish a valid email address?
A valid email address is necessary for activation and future communication i.e. trade confirmation and other relevant notices and announcements.
2.8 How do I update my personal particulars?
You can either write to us or request an Updating Form from us, complete and sign the form before sending it to PIVB.
2.9 Can I open a joint account for online trading?
No.
2.10 What are the charges for opening of a trading account?
There are no charges for opening a Trading Account. However the following is applicable:
i) Opening of the CDS Account - RM10 and
ii) Indemnity Forms - RM20 (only applicable if you opt for the Direct Debit/Credit Facility whereby sale and purchase amount will be credited/debited respectively from your saving or current account maintained with Public Bank Berhad branches).
3) ONLINE TRADING
3.1 When can I submit an order?
You can submit your order anytime from 5:15 p.m. onwards for the next trading day.
3.2 How do I place a buy/sell order?
You place your order online by clicking the 'Live Quotes' button’ which will connect you to our trading screen.
To place order, highlight the stock or key-in the stock name or stock code that you wish to trade and click on Buy (green) or Sell (red) button.
An order entry box will appear for you to input your trade details, which is also differentiated by colours, green for buy and red for sell.
An order validation screen detailing your order will appear for your confirmation. If all information is verified correct, click on the ‘Confirm’ button and the order will be routed to your dealer’s representative for execution.
3.3 How can I check the status of my order?
You can access the order status screen by clicking on the 'Order Status' button. You will see the following messages:
Order Confirmed
The order has been received by BMSB and awaiting to be matched.
All Matched
Order fully matched with acknowledgement from BMSB.
Partially Matched
Order partially matched with acknowledgement from BMSB.
Order Expired
The order has expired after the end of trading day.
Order Cancelled
The order successfully cancelled with acknowledgement from BMSB.
Order in Queue
The order has been received and queuing in the server, pending to be sent to BMSB at 8:30 a.m. the next trading day.
Order Rejected by Exchange
Possible order rejection by Exchange due to CDS Account inactive or dormant, Account suspended, Insufficient trading limit, Order price is not equal to closing price (TOP) during the Trading-at-last session.
Order Eliminated by Exchange
Order that has triggered the Dynamic Limit where the order price exceeds +/-8% or +/-RM0.08 from the last done price.
Please call the Helpdesk or your Dealers’ representative if you would like to know more on the status of your orders.
3.4 Can I reduce or cancel my order?
You can reduce or cancel the quantity of your purchase and/or sale order instructions provided they are not matched by BMSB.
To reduce or cancel your order, follow the steps below:
Step 1 Select the Order that you want to reduce or cancel and click on the Reduce/Cancel icon and a ‘Reduce/Cancel’ screen will pop-up.
Step 2: The default quantity prompted in the ‘Reduce By’ column is your original quantity ordered or unmatched quantity.
Step 3: If you wish to cancel the entire order, just click on the ‘OK’ button.
Step 4: If you wish to reduce the quantity of your order, you need to enter the quantity you want to reduce in the ‘Reduce By’ column.
Step 5: Press ‘OK’ to confirm your instructions.
3.5 Can I amend the buying and selling price?
You can amend the buying and selling price of your order by cancelling the previous order and re-enter a new one provided the previous order has not been matched by BMSB. To cancel order, please follow Item 3.4 above.
3.6 My Order Status screen not updated. Is PIVB going to compensate me for my loss?
The use of Public Invest eTrade online trading is at your own risk. PIVB will not be liable for any loss whatsoever arising from the use of Public Invest eTrade online trading.
3.7 How can I trade if the system is down?
If you encounter any difficulties accessing Public Invest eTrade, please call our helpdesk at Tel No. 603-22683023, 22683028 for assistance or you can call your dealer’s representative to place offline orders.
3.8 Are the orders that I placed good for the day?
All orders are valid for one day except for Good-Till-Date (“GTD”) orders that are valid for a maximum of 30 days.
3.9 What is the status of my orders at the end of each trading day?
You need to re-send the order or place a new order for the next trading day.
3.10 Can I create my own favourite stock watch list?
Yes, you can create your own favourite stocks or you may use the default favourite list called ‘My Favourite’. However, the maximum number of stocks allowed per your personal list is 30. To create your own list, follow the following steps:
Step 1: Select the Organise Favourites icon and a small screen will appear.
Step 2: Click on the ‘New’ button, type in a name and press the ‘Enter’ button to confirm.
Step 3: To select the stocks to be added into your favourite folder, click < Add >.
Step 4: You may also add a stock to your favourite folder while viewing the stock quotation by clicking on the ‘Add to Favourites’ icon.
3.11 What will be the trading limit given to me?
Trading limit will be granted to you based on the information/supporting documents provided by you and the recommendation of your dealer’s representative.
3.12 Can I place order for odd lot, sold to buy-in and designated counter?
Yes, odd lot orders can be placed online via Internet Explorer only.
You are NOT allowed to place orders for selling to buy-in and designated counters online.
You may place those orders via telephone instruction to your Dealer’s representative.
3.13 Will my offline orders be reflected in the Order Status?
Yes. Both offline and online orders will be reflected in the Order Status.
3.14 How do I differentiate online and offline orders?
For orders that were placed online, the orders will be displayed in the Order Status as ‘S’ for System order.
For orders that were placed offline, the orders will be displayed as in the Order Status as ‘P’ for Phone order.
3.15 Can I sell the overdue purchase contracts on T+3?
No. You are NOT allowed to sell the overdue contracts on T+3.
Shares purchased must be paid on T+2. Otherwise, the shares will be force-sold by the Company on T+3.
4) PORTFOLIO MANAGEMENT
4.1 What is My Portfolio?
The system provides an integrated financial picture for investors to manage their investment portfolio over time.
4.2 What can I use My Portfolio for?
You can use My Portfolio to:
a. Keep track of stock investment portfolio positions and cost for trading accounts.
b. Compute unrealised profit and loss based on market price or using alternate selling prices.
c. Adjust portfolio positions in event of corporate actions like bonus issues, maturity conversion, transfer in/out, etc.
d. Drill-down into single stock detail transactions level.
e. Inquire current positions and other portfolio information from anywhere via Internet.
4.3 How can I check my share portfolio?
Click on the ‘My Portfolio’ button located on the top of your screen which will display your stock portfolio.
For more details of a specific stock portfolio, double click on the respective stock name which will display all your detailed buy/sell transactions.
4.4 In Portfolio inquiry/summary, what does ‘Quantity’ means?
'Quantity' represents balance stock quantity including your matched purchases and deducting your matched sales.
4.5 How do I search for a particular stock?
You must enter a stock short name or stock number. If you do not know the stock number or name, you can use the ‘Search’ button to perform a query using the stock number or stock name.
4.6 I transferred out 1,000 shares from my original stock balance of 1,000 shares today, but the system still shows I have 1,000 shares in stock balance available today. Why?
This is due to timing difference. If the transfer is successful, ‘My Portfolio’ will reduce the stock quantity on T+1. If BMD rejects the share transfer, the stock balance will remain as the original quantity.
4.7 If I sold 1,000 shares today, will my stock balance be reduced immediately?
Share sold will be debited immediately and will be reflected in the system accordingly.
4.8 If I bought 1000 shares today, will my stock balance be increased immediately?
The stock balance will increase by 1,000.
4.9 Does the potential unrealised gain/loss computation take into account the brokerage and other charges as additional expenses?
No. The computed potential unrealised gain/loss is based on the price difference between the unit average cost of the investment and the prevailing last done price.
4.10 Is the market price displayed in ‘My Portfolio’ updated on a real-time basis?
Yes. Currently the market price shown in ‘My Portfolio’ is based on the last done price.
5) TRADE SETTLEMENT
5.1 Will I receive any contract notes?
You may view/print/save your eContract note through eStatement tab.
5.2 When are my trades due for settlement?
All trades have to be settled by 12.30 p.m. on T+2. This is in accordance to BMSB Rules.
5.3 How do I settle my trades done through Public Invest E-Trade?
You can choose to pay at:
i) The cashier counter at PIVB (payment by cash or cheque).
ii) Through either one of the following PIVB’s bank account:-
· Public Bank Berhad – A/C No. 3077509901 (Conventional account)(*)
· Public Islamic Bank Berhad – A/C No. 3999601921 (Islamic account)(*)
· Maybank Berhad – A/C No. 514011460167
[payments by cash/cheque/fund transfers (counter & electronic)]
(*) For Public Bank online account user, please select payment function - Bill Payment - To Other Bill and select Public Investment Bank Berhad or Public Investment Bank Berhad (Islamic).
5.4 Can I choose to settle part and not all of my due contracts?
Yes, provided the contracts are in marketable lots.
5.5 What will happen if my due contracts are not settled?
Any unsettled T+2 positions will be force sold on T+3. This is in accordance to BMSB Rules.
5.6 When do I get my Sales proceed?
All sales proceed would be issued by 12.30 p.m. on T+2 following the sales day. The sales proceed would be paid via Giro or ECP (Electronic Credit Payment).
5.7 How do I withdraw my money from my Trust Account?
You can submit your trust withdrawal via eTrade (Cash Withdrawal Request screen) to Finance Division before 11:00 a.m. and payment would be made on the same day.
5.8 Is there any interest earned on my Trust balance?
Interest is given on the Trust balance with RM1,000.00 and above deposited into the Trust Account.
5.9 When do I get my contra gains and when do I need to pay for my contra losses?
Contra losses would be set off with Contra gains on a daily basis. For contra gains which are in excess of contra losses, net contra gain would be credited to Trust account and vice versa, a payment is due for the net contra loss.
5.10 How can I confirm that my due contracts are settled?
You can utilise the ‘My Account’ system to view any outstanding contracts that you may have. Only outstanding contracts would appear in this system.
5.11 What is My Account?
This system allows clients of PIVB to view the present outstanding position with PIVB.
5.12 What information can I get from ‘My Account’
You can obtain the following information from ‘My Account’:
· Account Summary
· Outstanding purchases/sales
· Outstanding contra gains/losses
· Trust balances
5.13 Can another client view my information on ‘My Account’?
No. The system is password protected. You are required to safeguard your password.
5.14 How reliable is the information on ‘My Account’?
The information is extracted from our Back-Office System. The information is as per the previous day’s closing position.
5.15 Will I receive a monthly account statement from PIVB?
You may view/print/save your eMonthly Statement through eStatement tab.
6) TROUBLESHOOTING
6.1 What should I do if I encounter problem?
If you encounter any problem, you may:
i) Call your Dealer Representative; or
ii) Email your queries to pivbhelpdesk@publicinvestbank.com.my; or
iii) Call our helpdesk at 603-22683023 or 22683028 between 8:30 a.m. to 12.45 p.m. and 2 p.m. to 5:30 p.m. local time (Monday to Friday).